We hear it a lot that great restaurants are built with great teams. As more and more restaurants come into the market, it has become imperative to build a team that can help you reach your goals. Long-term success starts with having a solid plan for team acquisition and development.
Today, it’s not enough to just put up a help wanted ad and then hope for the best. Hope is not a strategy you want to invest in. As competition gets tougher, you will need to become outstanding. That means you must stand out in your market.
Failure to do so will keep you stuck in the middle with the average. The last thing you want to be in a competitive market is average. Being average sucks.
Here are three straightforward ways you can build a better restaurant team.
Be a True Leader That Attracts Talent
Look at the word manager. What is the first part of that word? Manage. A manager just basically manages the day-to-day grind and never really gets ahead on tasks. These are the people who allow...
42,000 new restaurants open every year.
By the third year in operation, 50% have close their doors.
81.4% was due to poor management.
Many of those could have been saved if they had just asked for help.
1. You Don’t Know How To Do Every Job In Your Restaurant
Handcuff Management is the Sure Road to Failure.
Never tell your staff you don’t know how to do their job. If you really don’t, then train on every station in your restaurant starting tomorrow! I have managers in my restaurants do a stage or trail on every position in the restaurant for 4 days each…I don’t care if you ran the best rated restaurant in the world! You work every station and learn what it takes to do every job.
- it shows you want to understand what they do on an everyday basis.
- you get to know them on a deeper level than any team building exercise could ever do
- you’ll gain respect. Anyone can come in, bark orders and be “the boss”, if you want to be a...
There is a storm coming whether you want to admit it or not. It's not going to be good for a lot of budding restaurateurs who think that the lure of fame and fortune await them in the restaurant business.
In 2016, for example, there were 620,807 restaurants across the country, down 1.6 percent compared with a year ago. That’s the largest decrease since 1998. That decline amounts to about 9,998 restaurant closures year over year, and most of them were independent restaurants. The overall count included 221,810 full-service independent restaurants in fall 2016, marking a decline of 3.7 percent year over year for that segment specifically. That translates to a loss of 9,784 independent restaurants.
For smart operators that have their act together this is a perfect opportunity to rise above as an economic survival of the fittest will see the closure of more restaurants in the next two years than ever before. The restaurant bubble is about to burst and you'll want to make sure your...
Do you want a better restaurant? Now, don't answer so fast. I really want you to thinking about the deep implications of the answer. A lot of people want more, few are willing to go past their comfort zone to get more and be more. Your comfort zone is easy and let's be honest...it's comfortable.
Nothing great ever happened from being in your comfort zone. Eating Doritos in a bean bag chair drinking a soda while watching Top Chef might be the good life for some. For others that is just the slow death of dreams and potential.
So, if you want your restaurant to kick ass then you have to be willing to go for it and go all in. Over the years I have seen the patterns of success and the traits that lead to failure. I myself have had struggles when I deviate from the path. The following seven rules are tested and proven to give you the groundwork needed to escape the cult of average and blast into the realm of outstanding.
I love that word. Outstanding. To me it means to stand out from the...
I am all about peak performance. For the last 37 years I have dedicated myself to what the Japanese call, Kaizen. It is more than just a word, it is a philosophy of constant and never ending improvement. I read as much as I can on a variety of subjects. Cookbooks, personal development, business management, NLP, if it move me forward or helped me learn something that could help a restaurant coaching client of mine I was immersed in it.
Along the way, I came upon some interesting management theories that actually have really helped me become a better leader and person. Perhaps, they can help you as well get more from yourself and your team.
"Work expands so as to fill the time available for its completion."
This management theory was a gold mine when I discovered it. Especially when it came to managing the culinary team! Parkinson's law basically explains the inherent laziness that most people succumb to. Basically it comes down to this, if I give a cook eight...
You go out of your way to recruit and hire a great manager. They had experience and excellent references. Besides, you needed a manager badly. During interview they said the right things, was very polite, well groomed, they even looked you in the eye when they shook your hand.
They start and you train them. Maybe not as much as you should have, however you justify it by telling yourself, “they have experience, they’ll be able to figure it out.” You have visions of the team coming together, sales increasing, and profits flowing into your bank.
Two months later, things haven’t seemed to become any better and you’re not sure why. Well here are the reasons why your staff hates your manager:
1. They do not have better skills than the staff.
In the restaurant world, actions do speak louder than words. If your new manager does not have superior skills to the people they supervised, then strike one. It’s hard to give respect to someone...
Are you marketing your restaurant as much as you should be? You might be doing some marketing on social media channels, however, if you are like the majority of restaurants out there it is far from effective. Why? You don't have a solid marketing plan. You are just dabbling with marketing. Time to jump all in.
Why Don't You Market More
You probably have a very long list of reasons why you just cannot market more. These list of reasons have become chains that hold you down and stuck in the middle of the market where all the other restaurants that don't market enough are. The middle is that placed saved for being average. The last thing you want to be is average is the restaurant industry. That is like being trapped in a room with very hungry animals and you are the food supply. Being average and in the middle makes you a commodity.
Commodities are traded by price comparison. So, if you don't stand out to your guests, you just blend in. If you want to see the effect of just being like...
There is a strange duality of restaurants. The restaurant industry can be extremely fulfilling and rewarding. There are times when you will be over the top and never question why you choose this path.
The restaurant industry can also be relentless and merciless at times. There are times when you will feel like the weight of it all is crushing down upon you and you might even want to quit…don’t. When the weight of it seems heavy, then it’s time to examine the five keys areas that could be causing this pressure and how to break free from it.
1. Your Social Media Marketing
Social media is here to stay and you’ll need to embrace that and use it to keep your brand top of mind. The problem with most restaurants social media is that they use it to sell. They post the same boring stuff, usually their specials. The problem is that every other restaurant in your market is posting the same thing, their specials. If you don't dare to stand out in your...
There was a post the other day on the Internet about a famous chef who is ordered by a judge to pay back over $5 million in tips they skimmed from their staff. What drives people to cheat their own staff out of money? Two simple answers. One is greed. The other is that it was easy path.
Restaurant owners and operators tend to focus on things that they know, understand, or feel they have control over. Let’s clarify for the record that control is only an illusion. And we all know that the restaurant industry is a very fluid and ever changing enigma.
Think of your restaurant like a world champion team. You recruit the best players you can. You put people in positions that play to their strengths and talent. You practice and practice for as many scenarios as possible. Then you go out every game and play all in.
Restaurants get in trouble when they go down the easy path.
Again, let’s clarify…”There is no easy path in the restaurant industry!”
You know the name. The Austrian born chef came to the United States in 1973 where he worked at La Tour Restaurant in Indianapolis. He moved to LA in 1975 and quickly became the chef to the Hollywood elite. From his renown restaurant Spago, he has built an empire. Was it luck or well executed branding?
To work inside the organization is demanding. Wolf and his team expect the best from everyone and all times. There is no measure for error and nothing is left to chance. Recipes are developed, tested, and retested until they meet the expectations of Wolfgang and Lee Hefter his executive corporate chef for over 25 years.
If you can take in the message behind the obsession for perfection, you’ll see a brand that at its core has some key elements to its success. If you work in an organization like that you can walk away with a PhD in branding. You just need to open your eyes to the lessons found in everyday activities.
Always Protect the Brand
This should be the mantra of every...
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