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Why Do So Many Restaurants STILL Suck? It’s Their Culture culture leadership operations

Go sit in your restaurant for an hour with your eyes closed and just listen. What do you hear?

Does it sound like the smooth cadence of a well-oiled machine or more like a clunky old car engine that backfires every minute?

When I am coaching a client, I love to sit in the dining room and just...

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How Fear Holds Your Restaurant Back leadership marketing mindset operations

Gather ‘round and allow me to tell you a tale. The names have been changed to protect those not so innocent. Let this tale be a precautionary lesson for you to not go down the same path lest you suffer the same fate as this restaurant did.

You’ve been warned—stop reading now if...

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What Job Are You Really Doing? leadership mastermind mindset operations
Here is the question: Are you doing “the” job or are you doing “your” job?
 
 
Many get drawn into working so hard that they forget what their real job and duties are. I have seen this especially with new restaurant openings where people are thrown in...
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Restaurant Success Is Closer Than You Think leadership mastermind mindset operations
 
In 1979, a DC-10 Passenger Jet flew from New Zealand to Antarctica on a sightseeing excursion on Air New Zealand flight 901. This 8-hour flight would provide passengers an experience of a lifetime: a chance to see the bottom of the world. 257 passengers and crew members took off at 8:20...
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Why Discounts Will Slowly Kill Your Restaurant discounts leadership operations

I like a good deal and I’m sure you do as well.

I have a friend who is like a bloodhound when it came to finding deals! I mean she is obsessed with getting one. I actually don’t think she has paid full retail once. LOL

Deals are everywhere and we think they drive sales and they do...

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What the Heck is a KPI and Why You Should Give a Sh*t kpis leadership operations

As competition gets tougher and profits seem to slip slowly away, you need to analyze your data more than ever.

In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. It’s been happening for a while—you just haven’t...

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The Coronavirus Isn’t Your Fault, But How You Ran Your Restaurant Before Is! coronavirus culture kpi's leadership mindset operations

The Coronavirus Pandemic is unlike anything we have ever experienced. Times like these bring out the best in some people and the worst in others (a shout out to all the toilet paper hoarders out there). Now, it’s easy to blame your restaurant closing down due to the Coronavirus. Don’t...

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The Top 10 Things Learned from Working with 2000+ Restaurants leadership operations
I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™. Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Never fear, the names have been changed to...
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The 5 Things Food Vendors Don't Want You to Know contracts foodservice operations

Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business. A lot of stuff they don’t want you to know! My mission is to you the independent restaurant that is trying to thrive and not just survives in today’s ultra-competitive...

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The Formula For a Badass Brand! branding operations

I recently gave an interview for Foodable TV about how to build a brand. You can create a brand that competes or one that dominates the market. The choice is yours. Follow this formula if you want to make your brand stand out in the market!

Here are the questions and my answers from that...

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The Best Kept Secret of Restaurant Success leadership mastermind operations restaurant success summit

The secret can be summed up in just four words: Join a Mastermind Group!

What is a Mastermind Group?

Napoleon Hill is often credited with being the originator of Mastermind Groups, but the truth is Mastermind Groups have been around much longer.

Hill had a straightforward definition:

The...

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RC Leadership Conference Interview with Tony Chapman leadership operations

I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto.

Tony is a super dynamic speaker and host across mainstream media. His knapsack is filled with thirty years of experience, as an entrepreneur whose agencies developed award...

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