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3 Cold Hard Truths Why Most Managers Suck communication leadership

Here you are. Running a restaurant as a manager. How are things going? If you are like 87% of managers out there, you might feel you were a little unprepared for the role you currently are in. Watching other managers, you might have had a sense that it was easy. Maybe you thought you could do a...

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Promote Loyalty, Not Discounts operations

This was from an interview I did with Ben Goldstein at Credibly Small Business. 

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can...

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The Four Horsemen of the Restaurant Apocalypse leadership mindset operations

When you listen to people talk about their restaurant, there are subtle (and sometimes not so subtle) verbal signals that causes you to have a reaction. A negative reaction. As a consultant, you hear these words spoken and in the back of your mind you hear a voice in your head say, “wait...

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Here's Why Your Restaurant is Killing You Slowly goal setting leadership

It’s the same story. Next week (next month) things are going to be different! You are going to make those changes you have been endlessly talking about. You make a declaration to the world that you are going to really do it and now you mean it. Again.

Here’s the question: why wait?

...

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The Number One Element Missing in Restaurant Leadership leadership

Wow! You made it. You’re a leader in your restaurant. Well, that might be what your business card says or how you see yourself. The truth is often quite the opposite. We tend to think that being a leader is about the title or even tenure. Nothing is further from the reality that many people...

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Have You Heard This Joke? core values leadership

So, a core value walks into a bar. There should be a witty joke here. There isn't. The real joke is the number of restaurants and bars that don't know what their core values are. Not knowing your core values is so wrong that it should actually be criminal. Maybe, your restaurant or bar is in the...

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The Real Reason Your Time Management Sucks leadership time management

If you are not driving a car or have a chef knife in your hand at this very moment, then do this: look at either your watch or a clock near you. Notice the time. Now, stop time. You can't. See that is the thing about time, it never stops.

The key to understanding time management is that you don't...

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Too Much Right Brain Running Your Restaurant? leadership mindset

If you ask bartender or chef what part of the job they love the most, and 9 out of 10 times it's creating new menu items. That artist side that many say is related to the right side of the brain. The right brain and left brain debate has been around for sometime.

Pop culture plays it up with...

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Results! That is What You Are Paid For! leadership mindset operations

As a restaurant coach and consultant, I get paid to produce results. Nothing is more frustrating for me then to waste valuable resources. Trust me, when you are on a week long survival exercise in Iceland and you only have food for 4 days, you appreciate the resources you have......big time.

I...

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The Trouble with Creating Culture culture leadership

Look at any well landscaped garden and you will see careful planning, care, and maintenance. Those are the same elements you need to create a restaurant culture that surpasses the average.

Culture is that secret sauce that separates the good from the outstanding. Restaurants can have the same...

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Why You Need To Worry About Culture branding culture leadership operations

Culture. You've heard that word before. Contrary to what some believe it's not an urban myth. Culture is the lifeblood of your restaurant and bar. It's a beacon that sends a vibe to those that like the message your culture sends out. It's like your own personal bat signal for your brand. So yes,...

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This is How to Stop Your Restaurant From Being Stuck leadership mindset

We tend to think of restaurants as brick and mortar objects. Restaurants are actually a living thing. Born from an idea and given life by people. Just like any living thing there is a cycle of growth and development. Your restaurant is a reflection of you. Your actions and attitude have a...

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