Rules, rules, and more rules. Do this. Don’t do that. Does it seem like you spend most of your day like a babysitter at work telling the team more of what not to do? Welcome to management by numbers.
You’ve probably seen that list of rules in your restaurant, and each one has a number next to it.
Rule number one: be here 15 ministers before your shift.
Rule number two: be dressed and ready for your shift.
And so on down the list, they go — each one just a declaration of the proper etiquette we want from the team. No explanation, just the expectation. Well, a very vague explanation and expectation.
Rules tell people the minimum standard for what you tolerate. They lack empathy and motivation. Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. Motivating other with rules doesn’t work. Sure, a few will comply out of fear. Which leads us to...
What is going on with you? Seriously. Why haven’t you started taking action on those big goals for this year yet?
Here are four words to write down: bullshit, bullshit, and bullshit.
You say you want a lot of new and big changes to happen and then there you are stuck on the big hamster wheel of life running as fast as you can every single day...and getting nowhere.
Would you like to stop that? Since I can’t see your face, I’m going to go out on a limb and imagine you’re nodding your head yes.
To get this journey started, you’ll need to go back to a step many forget in their quest for a budding restaurant and bar empire...you gotta know what you stand for. Oh yes, we’re talking about that main ingredient to all culture recipes: Core Values.
So, a core value walks into a bar. There should be a witty joke here. There isn't. The real joke is the number of restaurants and bars that don't know what their core values are. Not knowing your core values is so wrong that it should actually be criminal. Maybe, your restaurant or bar is in the same predicament of struggling with why you need to know something that seems so trivial. Sit down, we need to have a heart to heart.
Core Values Are A Beacon
If you don't have a sense of who you are as a brand, why would anyone want to work for you? If you said, "for a job". Okay, you might have that one. How about this question instead, "why would they stay with your brand?" Now, we have a topic of conversation.
Yes, most people need to work. Most people like getting a paycheck. Most also like to be around people who are like themselves. Like attracts like and your core values send that message out to the world. When you know them it is like a powerful light cutting through the night. When...
I don't like spam either so let's make sure you're a human being. Plus, I am throwing in a copy of my Manifesto for Outstanding Restaurants!