You have a problem that we need to address. It’s your service team. Okay—that’s not exactly accurate. The problem is you for not training your service team to dominate.
Sure, you trained them…maybe once, maybe twice. But half-ass effort yields half-ass results. Oh, and please, for the love of all that is sacred, don’t throw out the excuse that you don’t have time. You never had time to begin with.
Things get done when you make a decision and develop the self-discipline to get what you want. If your service is so-so, the effort you placed into training them was at that same energy level. Water truly does seek its own level; mediocrity is attracted to mediocrity.
Don’t think so?
How many powerful or successful people do you know who seem to be friends? Do they run in the same circles? Successful people like to associate with other successful people.
How do you get there? How can you create a service team that just dominates your market? I...
I get hundreds of email each week from frustrated restaurant owners and leaders (I hate the word manager because I feel it leads to just managing the shift and not leading the vision...sorry, I digress) asking for a way to get their team to follow directions.
My reply is always the same....you haven’t brainwashed them to your culture. Okay, maybe brainwashing is an extreme word. How about mental conditioning? Just like going to the gym, you don’t go a few times a week and then you are in world class shape. It take constant and consistent training to get to elite levels. The problem is twofold in the majority of restaurants:
1. You are not training enough.
2. You do not hold your team accountable to the standards.
Not Training Enough
Chances are you are doing some training. Probably when a new team member starts and it last anywhere from 2-14 days depending on your training program. You train them and set them loose within your brand. Kinda like a catch and release...
How we love clichés — especially when it comes to teamwork.
“There is no I in team.”
“Teamwork makes the dream work.”
“Alone we can do so little, together we can do so much.”
These sayings and so many more are seen on coffee cups and motivational posters in restaurant offices everywhere. We have preached teamwork so much that the idea of teamwork has become diluted. We have poisoned our own restaurants by talking a good game that on the surface sounds wonderful. What we end up with in reality is far from the uplifting quote floating around the employee bulletin board or mentioned during pre-shift.
We have become cynical and weary when other talk about teamwork as if it is the proverbial “boy who cried wolf.” While we want teamwork, it has become elusive and hard to find in today’s restaurants. Sure, it’s easy to blame the younger generation and say they don’t know what teamwork is all about. That is an...
Surely you have heard the phrase, "Teamwork makes the dream work." That saying can be seen on coffee cups and motivational poster across the globe. The problem is what happens if the team doesn't work together?
A Failure to Communicate
It can be said that all business problems are really people problems in disguise. Those people problems arise from a common issue: communication issues. We either communicate poorly (not enough information), miscommunicate (we didn't have the right information and passed it along), or no communication (we assume they know). All three are a recipe for disaster in your restaurant and bar.
Even if you think your communication in your business is good, you can do better. The main issue is usually your primary means to communicate. In today's technology driven world, our go-to way to communicate is via text message or email. Effective communication is formula: 7-38-55.
7% of how we communicate is words. 38% is the tone we use when taking....
We hear it a lot that great restaurants are built with great teams. As more and more restaurants come into the market, it has become imperative to build a team that can help you reach your goals. Long-term success starts with having a solid plan for team acquisition and development.
Today, it’s not enough to just put up a help wanted ad and then hope for the best. Hope is not a strategy you want to invest in. As competition gets tougher, you will need to become outstanding. That means you must stand out in your market.
Failure to do so will keep you stuck in the middle with the average. The last thing you want to be in a competitive market is average. Being average sucks.
Here are three straightforward ways you can build a better restaurant team.
Be a True Leader That Attracts Talent
Look at the word manager. What is the first part of that word? Manage. A manager just basically manages the day-to-day grind and never really gets ahead on tasks. These are the people who allow...
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